p99gam Privacy Policy

p99gam ("we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who visit, register on, or interact with the p99gam platform at https://p99gam.net (the "Platform"). This Privacy Policy explains in clear, straightforward terms what personal information we collect from you, why we collect it, how we use it, who we share it with, and what rights you have in relation to your personal data.

This Privacy Policy applies to all registered players, visitors to the p99gam website, and any individual who contacts p99gam's support team. It covers data collected through the website, any associated mobile interface, and all customer support communication channels including email and live chat.

By accessing the p99gam Platform, creating an account, or continuing to use our services, you acknowledge that you have read, understood, and agree to the data collection and processing practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform and contact us to close your account.

p99gam collects personal data from you in a number of ways — directly when you provide it to us, automatically when you use the Platform, and from third-party verification providers. The categories of personal data we collect are set out below.

• Registration data: Full name, date of birth, email address, mobile phone number (used for OTP verification via JazzCash or EasyPaisa), residential address, and your preferred currency (PKR).
• Identity verification (KYC) data: A copy of your Computerised National Identity Card (CNIC), a selfie photograph, and in some cases proof of address such as a recent utility bill or bank statement from HBL, UBL, or Meezan Bank.
• Payment information: Payment method details including JazzCash account number, EasyPaisa wallet number, bank account details for HBL/UBL/Meezan Bank internet banking, and card details for Visa/Mastercard transactions. Note: full card numbers and CVV codes are processed by our PCI-DSS compliant payment gateway and are never stored on p99gam's servers.
• Support communications: Any correspondence you send to p99gam's support team, including emails to [email protected], live chat transcripts, and any documents you provide in support of a query.

• Technical data: IP address, browser type and version, operating system, device type and identifiers, screen resolution, and referring URL.
• Usage data: Pages visited on the Platform, time and duration of visits, games played, betting history, deposit and withdrawal transactions, bonus activations, and session duration.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.
• Geolocation data: General geographic location inferred from your IP address, used to verify compliance with geographic access restrictions. p99gam does not collect precise GPS-level location data.

p99gam may receive personal data about you from third-party identity verification providers (such as those used to validate your CNIC), payment processors, fraud detection services, and, where applicable, from other gaming operators in connection with self-exclusion or responsible gaming data sharing obligations under our licence.

p99gam uses the personal data we collect for the following specific purposes. We will not use your data in a manner that is incompatible with these stated purposes without first providing you with notice and, where required, obtaining your consent.

• Account creation and management: To register your account, verify your identity, manage your profile and preferences, and administer your account balance and transaction history.
• KYC and age verification: To verify that you are at least 21 years of age and to comply with our identity verification obligations under our international gaming licence. This is a mandatory requirement — accounts that fail KYC will have withdrawals withheld until verification is complete.
• Payment processing: To process your deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, USDT TRC20, and SadaPay, and to maintain accurate financial records as required by our licence.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and provide you with technical assistance in relation to your p99gam account or any games on the Platform.
• Service improvement: To analyse usage patterns, identify technical issues, improve game offerings, and develop new features tailored to the preferences of our Pakistani player base.
• Marketing communications: To send you information about p99gam promotions, bonuses, Eid and Ramadan seasonal offers, and PSL cricket betting campaigns — but only where you have opted in to receive such communications. You may unsubscribe at any time.
• Legal and regulatory compliance: To meet our obligations under our gaming licence, including record-keeping, reporting to regulatory authorities, and cooperation with law enforcement investigations where legally required.

p99gam processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual necessity: Processing is necessary for the performance of the contract between you and p99gam — specifically, for account registration, deposit and withdrawal processing, and the provision of gaming and betting services.
• Legal obligation: Processing is necessary to comply with p99gam's obligations under its international gaming licence, including KYC requirements, anti-money laundering checks, and regulatory reporting.
• Legitimate interests: Processing is necessary for p99gam's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring, provided such interests are not overridden by your fundamental data protection rights.
• Consent: Where p99gam relies on your consent as the legal basis for processing — for example, in relation to direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

p99gam does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, USDT TRC20 wallet providers, and SadaPay receive the payment information necessary to process your transactions. These parties are contractually bound to use your data solely for payment processing and to maintain appropriate security standards.
• Identity verification providers: Third-party KYC providers receive your identity documentation for the purpose of verifying your age and identity in accordance with our licence obligations. These providers are subject to strict data processing agreements.
• Fraud and security service providers: Specialist fraud prevention and risk management services may receive technical data including your IP address, device identifiers, and transaction patterns to assist p99gam in identifying and preventing fraudulent activity.
• IT and platform infrastructure providers: Cloud hosting, server infrastructure, and platform technology providers may have access to personal data stored on systems they operate on p99gam's behalf. All such providers are bound by data processing agreements requiring them to act solely on p99gam's instructions.
• Regulatory authorities and law enforcement: p99gam will disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required to do so by law, court order, or as part of our obligations under our gaming licence.
• Responsible gaming databases: Where required by our licence, p99gam may share limited player data with responsible gaming registries or self-exclusion schemes to prevent problem gamblers from accessing the Platform.

In all cases where p99gam shares personal data with third parties, we require appropriate contractual safeguards to be in place to ensure that your data is handled securely and in accordance with this Privacy Policy.

p99gam uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a website server. Cookies cannot run programs or deliver viruses to your device and are widely used to make websites work more efficiently.

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict cookies to certain sites, or alert you when a cookie is being set. Please be aware that disabling certain cookies may affect the functionality of the p99gam Platform, and some features may not work correctly if functional cookies are disabled.

p99gam does not use third-party advertising cookies or cross-site tracking technologies for the purpose of displaying targeted advertisements on other websites.

p99gam takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and p99gam's servers.
• Encrypted storage of sensitive personal data including CNIC details and payment information at rest.
• Access controls that restrict access to personal data to authorised p99gam personnel and third-party processors on a strict need-to-know basis.
• Regular security audits and penetration testing of the Platform's infrastructure to identify and address potential vulnerabilities.
• Two-factor authentication (2FA) available to all registered players to add an additional layer of protection to account access.
• Incident response procedures to detect, report, and respond to any personal data breach in accordance with our regulatory obligations.

p99gam retains personal data for no longer than is necessary for the purpose for which it was collected, subject to any overriding legal or regulatory retention requirements. The following retention periods apply:

Following the expiry of the applicable retention period, p99gam will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

As a data subject, you have the following rights in relation to the personal data p99gam holds about you. p99gam will respond to all valid data rights requests within 30 days of receipt:

• Right of access: You have the right to request a copy of all personal data p99gam holds about you, along with information about how it is being used. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data p99gam holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update most of your account information directly from your account settings dashboard.
• Right to erasure: In certain circumstances, you have the right to request that p99gam delete your personal data. This right is subject to overriding legal and regulatory retention obligations — for example, p99gam cannot delete financial transaction records that it is required to retain under its gaming licence.
• Right to restriction of processing: In certain circumstances, you have the right to request that p99gam restricts its processing of your personal data — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to p99gam in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where p99gam relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

The p99gam Platform is strictly intended for adults aged 21 and over. p99gam does not knowingly collect, process, or store personal data from any individual under the age of 21. Account registration requires confirmation that you are at least 21 years of age, and this is verified through our KYC process prior to the processing of any withdrawal.

If p99gam discovers that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated transactions will be reviewed, and the personal data of the minor will be securely deleted in accordance with applicable data protection requirements. Deposited funds will be returned to the source payment method following investigation.

If you are a parent or guardian and believe that a minor in your care has registered on p99gam without your consent, please contact us immediately at [email protected] so that we can take prompt action.

p99gam is operated under an international gaming licence and may process and store personal data on servers located outside of Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as Pakistan, p99gam will ensure that appropriate safeguards are in place to protect your data, including:

• Contractual clauses in data processing agreements with all third-party service providers that impose data protection standards equivalent to those described in this Privacy Policy.
• Transfer of data only to service providers operating in jurisdictions with adequate data protection frameworks as recognised by the applicable regulatory authority under our gaming licence.
• Technical security measures, including encryption of data in transit and at rest, applied consistently regardless of the jurisdiction in which data is processed or stored.

By registering on p99gam and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Pakistan where such transfers are necessary for the provision of p99gam's services.

The p99gam Platform may contain references to third-party payment services such as JazzCash and EasyPaisa in the context of deposit and withdrawal instructions. p99gam's Privacy Policy does not apply to any third-party websites, applications, or services. p99gam accepts no responsibility for the privacy practices or content of any third-party platform.

We encourage you to review the privacy policies of any third-party services you use in connection with your p99gam account, including your payment provider's privacy policy, before providing them with personal information.

p99gam reserves the right to update, amend, or replace this Privacy Policy at any time. Material changes to the Privacy Policy will be communicated to registered players via email to the address on file and via a prominent notice on the p99gam Platform prior to the changes taking effect. The effective date of the current version of this Privacy Policy is stated in the document header.

We encourage you to review this Privacy Policy periodically to stay informed about how p99gam is protecting your personal data. Your continued use of the p99gam Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or p99gam's data protection practices, please contact our support team. Our team is available 24 hours a day, 7 days a week, including all Pakistani public holidays.

This Privacy Policy was last reviewed and updated with an effective date of 1 January 2026.