Gaming at p99gam should always be fun, entertaining, and well within your personal limits. We take our responsibility to players across Pakistan seriously — because your wellbeing matters more than any bet.
At p99gam, responsible gaming is not a box we tick — it is a core part of how we operate. Whether you are placing a cricket bet during PSL season , spinning the reels on a slot game, or playing Keno for the first time, we want every session to be enjoyable, controlled, and within your personal means.
p99gam operates under an international gaming licence, and our responsible gaming framework is designed to meet — and exceed — the standards required by that licence. We provide a full suite of player protection tools, enforce a strict 21+ age policy, and work with internationally recognised responsible gaming organisations to ensure our players have access to support whenever they need it.
We understand that Pakistan's gaming community deserves a platform that genuinely looks out for them. That is why our responsible gaming programme is built around three simple principles: awareness, control, and support.
p99gam's responsible gaming tools are available to all registered players at no cost, directly from your account dashboard. No forms, no waiting — just instant access to limits and controls.
p99gam operates a zero-tolerance policy on underage gaming. Every registered player must be at least 21 years of age, and this is verified through our mandatory KYC process before any withdrawal is processed.
Every new account on p99gam must complete identity verification using a valid Computerised National Identity Card (CNIC). This confirms both your identity and your age before any funds can be withdrawn from your account.
If p99gam suspects or discovers that a player is under 21 years of age, the account is suspended immediately, all pending transactions are frozen, and deposited funds are returned to the source payment method following review.
If you share a device with family members, we strongly recommend enabling parental control software to prevent minors from accessing p99gam. Internet filtering tools are available for popular Pakistani devices and browsers.
Never share your p99gam username or password with anyone, including younger family members. Your account is your personal responsibility. If you suspect your credentials have been shared, change your password immediately.
If you believe a minor has registered on p99gam using false information, please contact our support team at [email protected] without delay. We take every report seriously and investigate all cases promptly.
Age verification is a mandatory requirement under p99gam's international gaming licence. Our KYC procedures are independently audited to ensure full compliance with the age verification standards stipulated in our licence.
p99gam gives every registered player a full set of responsible gaming tools, accessible directly from your account settings. These tools are designed to put you in control of your gaming activity at all times. You do not need to contact support to use them — they are available instantly, around the clock.
Setting a limit is always immediate. Increasing a limit, however, requires a mandatory 48-hour cooling-off period before it takes effect — this is intentional, to prevent impulsive decisions made during a losing streak from overriding your considered limits.
Tip from p99gam: Set your deposit limits before you start playing — not after. Deciding your budget in advance is one of the most effective responsible gaming habits you can build.
Set a maximum amount you can deposit into your p99gam account per day, per week, or per month in PKR. Available for JazzCash, EasyPaisa, and all supported bank transfer methods. Once set, the limit applies across all payment methods simultaneously.
Cap how much you can lose across all games on p99gam within a chosen time period. Loss limits prevent a single bad session from escalating into something more damaging. This is one of the most powerful tools available on the platform.
Limit how many minutes or hours you can spend on p99gam in a single session. When your limit is reached, you will be automatically logged out. Ideal for players who find it easy to lose track of time during cricket betting or slot sessions.
Enable timed pop-up notifications that appear at regular intervals during your gaming session — every 30, 60, or 90 minutes — to remind you how long you have been playing and prompt you to review your session activity.
Take a short break from p99gam for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is temporarily suspended and you cannot log in, deposit, or place bets. This is ideal when you feel your gaming is becoming too frequent.
Request a longer-term or permanent self-exclusion from p99gam. Options include 6 months, 1 year, 5 years, or permanent closure. During self-exclusion, you cannot reopen your account until the exclusion period expires — and permanent exclusions are irreversible.
Self-exclusion is one of the most important tools available to players who feel their gaming is no longer enjoyable or is causing harm. Here is how to do it on p99gam in four simple steps.
Visit the p99gam login page and sign in using your registered credentials. Make sure you are on a secure, private connection before accessing your account settings.
Navigate to your account dashboard and select the Responsible Gaming section. All player protection tools — including self-exclusion — are grouped here for easy access.
Select your preferred self-exclusion duration: 6 months, 1 year, 5 years, or permanent. Read the information on each option carefully before confirming your choice.
Confirm your self-exclusion request. Your account will be suspended immediately, and you will receive an email confirmation at your registered address. No further action is required.
If you are unable to access your account to self-exclude, contact our support team directly at [email protected] and we will process the exclusion on your behalf within 24 hours.
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. It does not always look dramatic. Often, it starts as small shifts in behaviour that are easy to overlook or rationalise.
p99gam encourages all players to regularly check in with themselves and be honest about their gaming habits. If you recognise any of the signs below in your own behaviour — or in someone you care about — it is important to take action sooner rather than later.
Seeking help is a sign of strength, not weakness. p99gam's support team is trained to assist players who reach out with responsible gaming concerns, and we will never judge a player for asking for help.
Honest answers only — this is for your own benefit.
If you answered yes to two or more of these questions, we strongly encourage you to use p99gam's self-exclusion or deposit limit tools, and to consider reaching out to a professional support service.
If you are struggling with your gaming habits, professional help is available. p99gam encourages all players to reach out to qualified support services whenever needed.
Our trained support team is available 24/7, including during Ramadan and all Pakistani public holidays. Reach out via live chat on the Platform or email us at [email protected] for responsible gaming assistance. We respond to all responsible gaming requests as a priority.
GamCare is a leading international responsible gambling organisation providing information, advice, and support for anyone affected by problem gambling. Their resources are available in multiple formats and are accessible online to players worldwide, including from Pakistan.
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope to help others recover from problem gambling. Their programme of recovery has helped people across the world take back control of their lives.
Problem gambling affects not just the individual player but their entire family. Gam-Anon is an international organisation offering support specifically for the families and friends of problem gamblers. Talking to someone who understands your situation can make a real difference.
Problem gambling is often linked with stress, anxiety, and other mental health challenges. If you are in Pakistan and need mental health support, the Umang helpline provides confidential emotional and psychological support. Seeking professional help is always encouraged.
As a licensed gaming operator, p99gam is required to direct players to responsible gaming resources as specified by our international gaming licence. Our full list of approved resources and self-help tools is available from your account dashboard under Responsible Gaming Settings.
Set your limits before your next session, explore our full game library responsibly, and remember — gaming is entertainment, not a way to earn income. Keep it fun.